Privacy Policy

01Introduction

Digilayers (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect when you visit our website or get in touch, how we use it, who we share it with, and the choices you have.

Digilayers is a digital marketing agency based in Burlington, Ontario, Canada, working with clients across North America, the United Kingdom, and the Middle East. aiLayers is our sub-brand for the AI infrastructure that supports our work; the same privacy practices apply across both.

This policy is written to be consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Where you contact us from outside Canada, additional local rights may also apply.

02Information we collect

We collect only what we need to respond to you and to run our website well.

Information you give us

• Contact details you enter in our forms, such as your name, business or practice name, role, location, email address, and any message you choose to send.
• Project details you share when you describe what you are looking for, so we can prepare a useful reply.

Information collected automatically

• Technical data such as your IP address, browser type, device type, and operating system.
• Usage data such as the pages you view, the links you follow, the time and date of your visit, and the website that referred you.
• Cookies and similar technologies as described in our Cookie Policy.

03How we use your information

We use the information above to:

• Respond to your enquiries and prepare a written reply or proposal.
• Provide, manage, and improve the services you ask us about.
• Keep our website secure, reliable, and easy to use.
• Understand how visitors use the site so we can make it better.
• Meet our legal, accounting, and regulatory obligations.

We do not sell your personal information, and we do not use it to make automated decisions that produce legal effects about you.

04Legal bases for processing

Depending on where you are, we rely on one or more of the following grounds to process your information:

• Your consent — for example, when you submit a form or agree to optional cookies.
• Our legitimate interests — running and securing our website and responding to business enquiries, balanced against your rights.
• Performing a contract — where we are providing services to you or a business you represent.
• Legal obligation — where the law requires us to keep or disclose certain records.

05How we share your information

We share personal information only where it is necessary, and only with parties that handle it responsibly. These may include:

• Service providers who support our operations, such as website hosting, form handling, and email delivery.
• Analytics providers who help us understand site usage, in line with our Cookie Policy.
• Professional advisers such as accountants and lawyers, where reasonably required.
• Authorities or other parties where we are required to do so by law, or to protect our rights, safety, or property.

If our business is ever involved in a reorganization, merger, or sale, personal information may be transferred as part of that transaction, subject to this policy.

06Your privacy rights

Subject to the law that applies to you, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information where there is no overriding reason to keep it.
• Withdraw consent for processing that is based on consent.
• Object to or restrict certain processing.
• Request portability of information you provided to us.

To make a request, contact us through the form on this website. We will respond within the time required by applicable law. If you are in Canada and are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

07Data retention

We keep personal information only for as long as it is needed for the purposes described in this policy, including any period required to meet legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete it or make it anonymous.

08Security

We use reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

09International data transfers

Because we operate internationally and use service providers in different countries, your information may be processed outside the country where you live, including in Canada and other jurisdictions. Where information is transferred across borders, we take steps to ensure it remains protected in line with this policy and applicable law.

10Children's privacy

Our website and services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

11Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be made clear on this page.

12How to contact us

If you have questions about this policy or how we handle your information, please reach out: